Student Information

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North First Aid delivers training and assessment on behalf of 

ABC First Aid, RTO 3399.

You can access the student handbook and all relevant policies via this link:

Student Information | ABC First Aid

All refund requests must be submitted in writing to: info@northfirstaid.com.au

In certain circumstances; we may allow you to transfer the booking/and or payment to  another person or date. A maximum of 3 transfers per booking maybe considered under certain circumstances. 

If the refund request is approved, then the refund payment is processed within 14 days from  the date of the request. Refunds will be made electronically into the bank account  authorised by the student in the refund request form. 

Please note an administration fee may  apply for processing refunds. In the event that the request for refund has been denied then  the student is advised of the outcome in writing. A student may access the complaints and  appeals process if he/she wishes to do so and would like a further review of the decision  made in regards to the refund. 

Fee Refund Scenarios

• Request to withdraw from the program 24  hours or more before the scheduled session: Full refund of total fees paid minus a $25  Administration 

• Fee Request to withdraw less than 24 hours  prior to the scheduled session: No refund will be given. You may re- book  at a discounted price of 20% off the full course fee

• Non-attendance or failure to attend on time  for the scheduled session: No refund applicable 

• ABC Licence Training or North First Aid identifies a LLN  difficulty for the student and is unable to  coordinate a satisfactory learning plan for  the student as a result of which training is  cancelled: Full refund. Administration fee of $25 may  apply. 

• ABC Licence Training or North First Aid are  unable to deliver the course/session: Full refund